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FAQ - Help for the publisher

 Registration and accountPosts – Create, edit, manage, copyUpgrades und CreditsGeneral questions and information

Welcome to the FAQ section for the Conteo Publisher

Whether logging in, creating content or uploading media - here you will find step-by-step instructions on how to publish your content efficiently and maximize your visibility at the trade fair.

If you cannot find a suitable answer in these FAQs or require further assistance, please send us an email. We will respond within 24 hours (Mon–Fri).

Note: If you were directed to this FAQ page by our automatic reply email and your issue has been resolved, please click on "Mark request as resolved" in the email. If the FAQ does not provide a solution, we will respond to you by email within 24 hours (Mon–Fri).

Registration and account

In this case, you can click on this link here and log out again in the background. You can then click on the link provided in the onboarding email/reminder email and log in again.

If you are able to log in with your "old" login details, you can update your access details yourself in the settings.

A dropdown menu under My account shows options: Conteo Publisher GTC & Privacy Policy, Settings (highlighted in yellow), German, English, and Logout.

If you do not have access, we will be happy to assist you by email.

If you have forgotten your password, you can log in using "Send login details" – you will receive a one-time access link by email:

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After logging in, you can change your password in the account settings under "My Account" in the dashboard:

A white navigation bar with a faint dropdown arrow on the left and a yellow highlighted My account button with a checkmark on the right.

Settings page showing a Password tab with fields to enter a new password and repeat password, and a Save button below the fields. Other tabs include Personal details and Email address.

Posts – Create, edit, manage, copy

Here you will find instructions on how to do this.

Here you will find all the necessary information. 

Depending on the settings for your event, you can edit published posts. To do this, go to Posts & Events (in the dashboard) → Your Content, where you will find the following options:

  • Change requests: Here you can enter adjustments that our service desk will implement as quickly as possible.

    A website content management interface shows a list of blog posts with categories, tags, dates, and status. A dropdown menu is open next to one post, highlighting the Request changes option.

  • Edit: If enabled, you can edit the post yourself. A dashboard showing a list of posts and events. One event is listed with columns for title, type, content type, published for, published on, and state. A dropdown menu labeled “Edit” is highlighted.

Conteo Publisher supports the following video formats: YouTube and Vimeo.

For images in the article, you will find the recommended image size here in the upload mask:

Screenshot der deutschen Benutzeroberfläche zum Hinzufügen eines Bildes. Das empfohlene Bildformat (16:9) und die Mindestgröße (1280 x 720 Pixel) werden hervorgehoben. Schaltflächen zum Auswählen und Zuschneiden eines Bildes sind sichtbar.

For images of the contact persons in your exhibitor profile, please upload them here:

Screenshot eines Formulars in deutscher Sprache zum Hinzufügen einer Kontaktperson mit Feldern für Name, Position/Beschreibung in Deutsch und Englisch, E-Mail und der Möglichkeit zum Hochladen eines Bildes. Die empfohlene Bildgröße beträgt 240 x 320 Pixel.

Upgrades and Credits

You have already clicked on the "+Post" field (several times). This automatically creates a draft. The credits are not lost; you can find them further down, under "Finalize drafts" in the dashboard:

A dashboard section titled Posts & Events shows options to create a post or event with 998 credits available. Below, there is a list of draft titles and a Finalize drafts button.

If you have used up your credits for your posts, you can purchase additional credits in Publisher under Posts & Events, provided this feature is activated:

A dashboard section displaying “Create content” with “1 Credits” highlighted. Below are + Post and + Event buttons, and a Buy credits link with a shopping cart icon on the right.

You can easily book upgrades directly in Publisher. The corresponding options can be found in the left-hand side menu of Publisher.

Sidebar menu for conteo PUBLISHER with options: Home, Provider profile, Posts & Events (highlighted), Analytics & Leads, and Upgrades. Logo and app name are at the top.

General questions and information

Here you will find a wide range of information about the publisher.